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Coasters and Paperweights USA Customers:
-Most coaster orders ship via UPS, smaller orders may be sent USPS.
-Paperweights ship via USPS. Shipping includes insurance fee.
-Inspect your package carefully upon receipt.
-Damage Claims: Are accepted within THREE business days. Your package was insured, at the contact link, submit an email stating the item number, description and quantity that you found broken, a photo of the damage may be requested, keep the box until otherwise notified. This information is required to receive a replacement. -All orders are packed with care.
Canada Customers:
-Coasters and Paperweights will ship USPS uninsured, no reimbursment for lost, stolen, damage etc. Note: Orders ship at your risk however, they are packed with care. -
Open all paperweight packages carefully.
USA/Canada Customers:
-The shipping calculator is based on the weight of the product + includes handling/insurance fees. Your order will ship in the most economical container, if you over paid s&h/insurance at checkout (especially on larger orders) and your order was able to ship in a less expensive container, you may receive a credit to your account after the costs are covered.
-Additionally, your account may billed any s&h/insurance fees balance due, to cover shipping costs.
-Generally, the s&h/fees you are charged cover the shipping costs, you will be notified via email if there are additional billings or credits, all accounts are billed s&h balance due prior to shipping your order.
-Due to risk of damage on returns, there are no exchanges or cash returns...All Sales Are Final. Do not return products to the company, you will not receive a credit.
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